Shipping Policy
Shipping Policy:
Orders placed at Oh Sensa are typically processed within 1 to 2 business days upon receiving your order. We exclusively ship orders via Canada Post. Please note that customers are responsible for covering shipping charges unless the minimum spend is reached to qualify for complimentary shipping.
For orders below $58.99, a flat shipping fee of $18.50 CAD will be applied. Orders totaling $59 or more qualify for free shipping.
Damages & Mis-ships:
Upon receiving your shipment, it is crucial to carefully inspect and confirm the contents. Any claims regarding discrepancies or damaged items must be made within 7 days of receiving the goods. In the event of damage during transit, it's imperative to retain the original packaging so that we can initiate a report with the carrier. This policy covers mis-ships, damages, and defective items. For any concerns regarding an order or invoice, kindly contact us.
Returns:
Returns require prior authorization and a unique RA# issued by Oh Sensa. Please reach out to us for authorization and detailed instructions on how to proceed. Defective goods will either be replaced or credited to your account. However, please note that Oh Sensa cannot accept returns for the following reasons, including but not limited to:
- Used merchandise due to health and safety concerns
- Damaged packaging
- Articles of clothing, lingerie, latex accessories, or costumes
- Testers or display models
- Products missing components, accessories, or any other original piece
- Items not in the manufacturer’s original packaging
- Products with an expiration date, such as personal lubricants, contraceptives, and edible items.
Pricing:
Kindly note that all prices listed on our website are subject to change without prior notice. We appreciate your understanding.
For any further inquiries or assistance, please do not hesitate to contact us.